Need help with payment?
Choose what happened
I cannot complete payment
If you are using Instagram, open this page in Safari or Chrome using the browser menu. If “Misdirected Request” appears, reopen in the external browser. If it persists, contact the team; changing your card may not fix a connection error.
My card was declined or Pix was not generated
Check your details and the bank message. Do not send card details to the team. If Pix was not generated, tell us the time and error message so we can investigate.
I paid but cannot access the course
Return to your payment page and use “I have paid · Check payment” when available. Check your email, including spam. If the amount was debited, do not pay again: ask us to verify the payment.
I entered the wrong email
Do not create another registration or pay again. Send the team the entered email and the correct one so we can verify the account and payment.
What to send the team
Name, registration email, plan, payment method, approximate time and error message. If you paid, send proof with unnecessary details hidden. Never send passwords, access codes, full card numbers or CVV.
The team must verify payment before granting or correcting access. This help does not confirm payments or create a new charge.